Terms of Service

Booking & Scheduling

Appointments are scheduled through our booking system or by contacting us directly. We'll confirm your appointment window, package, and any add-ons before the day of service.

Access Requirements

As a mobile service, we need access to an outdoor water spigot and a power outlet at the job site. We bring everything else. If a site doesn't have water or power access, let us know in advance so we can plan accordingly.

Vehicle Access During Service

We may need to move your vehicle a short distance to reach water, power, or shade, or to work around weather. Please have keys available for the technician during the appointment window.

Cancellations, Rescheduling & Weather

We understand plans change. Please give us as much notice as possible if you need to cancel or reschedule, ideally at least 24 hours in advance, so we can offer the time slot to another customer. Repeated late cancellations or no-shows may be declined for future bookings.

If rain or other bad weather affects your appointment, we'll work with you to reschedule at no cost. A garage or covered driveway also lets most appointments go ahead as planned.

Pre-Existing Conditions & Damage

Please point out any pre-existing damage, wear, or known issues (paint chips, cracks, prior repairs, stains, odors, mechanical problems) before we begin. We are not responsible for pre-existing damage or for revealing issues that a wash, vacuum, or deep clean naturally uncovers but did not cause, such as existing scratches under dirt or stains that were already set into upholstery.

Please remove personal items and valuables from the vehicle before your appointment. We are not responsible for personal items left inside.

Satisfaction

If anything about your detail doesn't meet expectations, let us know within 24 hours of service so we can make it right. We're not able to offer a redo once significant time has passed or the vehicle has been used and re-soiled.

Payment

Payment is due at the time service is completed unless we've agreed otherwise in writing. Package pricing is a range; your exact price depends on your vehicle's size and condition, confirmed with your quote.

Limitation of Liability

Except as described above, our liability for any claim related to a service is limited to the amount paid for that service. We are not liable for indirect or consequential damages.

Right to Refuse Service

We reserve the right to decline or discontinue service for unsafe conditions, unsafe or abusive behavior, or a vehicle in a condition (biohazards, severe infestation, and similar) that falls outside standard detailing.

Governing Law

These terms are governed by the laws of the State of North Carolina.

Changes to These Terms

We may update these terms from time to time. The current version is always available on this page.